Return & Exchange Policy

Exchange Period

We offer easy 3-day exchanges from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Contact our sales team via WhatsApp or email (info@lonetex.co) within 7 days of receiving your shipment to report defects or initiate an exchange.

Underwear, socks, and sale items marked as final sale cannot be returned or exchanged unless defective.

If you receive a defective or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund.